Information shared by Island Roads:
Photo showing an Island Roads’ District Steward talking to a member of the public.
Island Roads is calling on residents to share their views on the highway services it delivers as it launches its annual customer survey.
The survey asks residents to rate a wide range of Island Roads’ services; including road and footway resurfacing, winter maintenance, street cleansing, verge and grass cutting and customer services, which help maintain and improve the Island’s highway network.
So far this year, Island Roads has completed an intensive programme of road surfacing dressing improvements covering more than 17 kilometres of roads across the island including Marshcombe Shute, Bowcombe Road, and Newport/Freshwater Road. The company has also made improvements to cycle tracks and continued its year-round operational and maintenance schemes.
Island Roads Service Director Steve Ashman said: “Our yearly survey plays a key role in helping us understand how residents feel about the way we deliver a range of highway services across the Island. Their feedback forms part of the many ways we measure our performance and helps us to focus on the areas that matter most in the year ahead.”
The survey also invites feedback on reporting tools, such as Fix my Street and on Island Roads’ wider contribution to the community including grants provided by the Isle of Wight Foundation – the company’s separately funded charitable foundation.
The survey will run from Monday 1 September to midnight on Tuesday 30 September 2025 and can be completed online via Island Roads | Customer Survey 2025.
Paper copies, including large print versions, are available on request by emailing info@islandroads.com